Spinzy Terms and Conditions
Effective Date: July 2, 2026
Website: https://spinzy.ai
Support Email: support@spinzy.ai
Operator: Kaifai LLC d/b/a Spinzy
These Terms and Conditions form a binding legal agreement between you and Kaifai LLC d/b/a Spinzy ("Spinzy," "we," "us," or "our") and govern your access to and use of Spinzy.ai, any related website, mobile website, mobile application, subdomain, game, promotion, feature, wallet, content, communication tool, customer support channel, and any other service that links to these Terms (collectively, the "Platform"). Spinzy is owned and operated by Kaifai LLC.
PLEASE READ THESE TERMS CAREFULLY AND IN THEIR ENTIRETY BEFORE CREATING AN ACCOUNT, ACCESSING THE PLATFORM, PURCHASING GOLD COINS, USING SWEEP COINS, PARTICIPATING IN ANY GAME OR PROMOTION, OR REQUESTING A PRIZE REDEMPTION.
BY CLICKING "I ACCEPT," CREATING AN ACCOUNT, ACCESSING OR USING THE PLATFORM, PARTICIPATING IN ANY GAME OR PROMOTION, PURCHASING GOLD COINS, USING SWEEP COINS, OR REQUESTING A PRIZE REDEMPTION, YOU CONFIRM THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THESE TERMS, THE OFFICIAL SWEEPSTAKES RULES, THE PRIVACY POLICY, THE RESPONSIBLE SOCIAL GAMEPLAY POLICY, THE AML/CTF POLICY, AND ANY GAME-SPECIFIC OR PROMOTION-SPECIFIC RULES THAT APPLY TO YOUR PARTICIPATION.
IF YOU DO NOT AGREE TO THESE TERMS OR ANY POLICY, RULE, OR NOTICE INCORPORATED INTO THESE TERMS, YOU MAY NOT ACCESS OR USE THE PLATFORM.
IMPORTANT NOTICE: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT, CLASS ACTION WAIVER, MASS ACTION WAIVER, JURY TRIAL WAIVER, AND LIMITATIONS OF LIABILITY. THESE PROVISIONS AFFECT YOUR LEGAL RIGHTS. PLEASE SEE SECTION 25.
NO REAL MONEY GAMBLING. THE PLATFORM DOES NOT OFFER REAL MONEY GAMBLING. NO PURCHASE IS REQUIRED TO PLAY OR TO OBTAIN SWEEP COINS. GOLD COIN PLAY IS FOR ENTERTAINMENT ONLY AND CANNOT RESULT IN PRIZES. SWEEP COINS ARE PROMOTIONAL SWEEPSTAKES ENTRIES AND ARE NOT SOLD. SWEEP COINS MAY BE USED ONLY AS DESCRIBED IN THESE TERMS AND THE OFFICIAL SWEEPSTAKES RULES. VOID WHERE PROHIBITED OR RESTRICTED BY LAW.
Table of Contents
1. Overview and Contracting Terms
2. Definitions
3. Eligibility and Restricted Territories
4. License to Use the Platform
5. Customer Accounts
6. Gold Coins and Standard Play
7. Sweep Coins, Promotional Play, AMOE, and Prizes
8. Purchases, Payments, Refunds, and Chargebacks
9. Redemption of Prizes
10. Verification, KYC, AML/CTF, Sanctions, and Location Controls
11. Games, Game Rules, Errors, and Platform Integrity
12. Promotions, Bonuses, Reviews, Referrals, and Publicity
13. Acceptable Use Policy
14. Responsible Social Gameplay
15. User Content, Chat, Community Features, and Conduct
16. Intellectual Property
17. Third-Party Websites, Game Providers, Payment Processors, and Social Platforms
18. Privacy, Data, Marketing, and Communications
19. Service Availability, Maintenance, Security, and Viruses
20. Account Suspension, Closure, Forfeiture, and Investigation
21. Complaints and Customer Support
22. Taxes and No Financial Institution Relationship
23. Disclaimers
24. Limitation of Liability and Indemnification
25. Dispute Resolution, Arbitration, Class Waiver, and Jury Waiver
26. General Legal Terms
27. Notices and Contact Information
1. Overview and Contracting Terms
1.1. Spinzy is owned and operated by Kaifai LLC. Kaifai LLC operates the Platform under the Spinzy brand at https://spinzy.ai and any related or successor websites, mobile versions, applications, subdomains, pages, games, features, and services that link to these Terms.
1.2. These Terms apply to all visitors, players, registered customers, account holders, and any other person who accesses or uses the Platform in any way, whether or not that person creates an account or participates in any Game.
1.3. These Terms incorporate by reference the following policies and rules, each as updated from time to time:
• the Spinzy Privacy Policy;
• the Spinzy Responsible Social Gameplay Policy, available at or through https://spinzy.ai/responsiblegaming;
• the Spinzy Official Sweepstakes Rules and Promo Rules, available at or through https://spinzy.ai/promorules;
• the Spinzy AML/CTF Policy, available at or through https://spinzy.ai/AMLPolicy;
• any game rules, pay tables, promotion-specific terms, bonus terms, tournament rules, or other posted rules applicable to a Game, promotion, bonus, or feature.
1.4. If these Terms conflict with promotion-specific rules or the Official Sweepstakes Rules for a particular sweepstakes promotion, the promotion-specific rules or Official Sweepstakes Rules will control for that promotion only. These Terms will continue to control all other matters, including account, payment, platform integrity, intellectual property, dispute resolution, and acceptable use matters.
1.5. We may update these Terms at any time. If we make material changes that reduce your existing rights or materially affect your obligations, we will use reasonable methods to notify you, such as posting updated Terms, updating the effective date, displaying an in-platform notice, or sending notice to the email address associated with your Customer Account. Your continued use of the Platform after updated Terms become effective constitutes acceptance of the updated Terms.
1.6. We may discontinue, suspend, modify, restrict, or remove any Game, promotion, feature, currency, content, payment method, prize method, or portion of the Platform at any time, subject to applicable law.
2. Definitions
2.1. "Account" or "Customer Account" means an account registered by a natural person on the Platform.
2.2. "Acceptable Use Policy" or "AUP" means the platform integrity and acceptable use rules in Section 13 of these Terms.
2.3. "Alternative Method of Entry" or "AMOE" means a free method of obtaining Sweep Coins or entering a sweepstakes promotion, as described in the Official Sweepstakes Rules or applicable promotion rules. AMOE may include a mail-in request, request-code process, free claim process, or any other no-purchase entry method authorized by Spinzy.
2.4. "Content" means all text, graphics, interfaces, visual elements, photographs, trademarks, logos, sounds, music, artwork, code, software, data, databases, game content, virtual items, wallet displays, communications, and other materials displayed, provided, or made available through the Platform.
2.5. "Excluded Territory" or "Restricted Territory" means any jurisdiction where Spinzy does not permit access to, use of, registration for, purchases on, Promotional Play, Prize redemptions, or any other part of the Platform.
2.6. "Fraudulent Conduct" means any conduct described in Sections 10, 11, 13, 20, or any other conduct that we reasonably determine threatens the fairness, security, legality, or integrity of the Platform, a Game, a promotion, an account, a payment, a redemption, or another user.
2.7. "Game" means any social casino, casual, promotional, sweepstakes, live dealer, tournament, challenge, or other game or feature made available through the Platform.
2.8. "Gold Coins" or "GC" means the virtual social gameplay currency used for Standard Play. Gold Coins have no cash value, monetary value, or stored value, are not deposits, cannot be withdrawn, cannot be redeemed for Prizes, and cannot be sold, transferred, assigned, or exchanged by you for value.
2.9. "Payment Administration Agent" means any affiliate, processor, acquiring bank, payment facilitator, wallet provider, digital asset service provider, fraud prevention provider, payout provider, or other third party that Spinzy authorizes to process, administer, review, accept, decline, reverse, or facilitate payments or redemptions.
2.10. "Payment Medium" means a credit card, debit card, bank account, digital wallet, payment account, online wallet, cryptocurrency wallet, or other payment instrument accepted by Spinzy or a Payment Administration Agent.
2.11. "Permitted Territory" means a jurisdiction in which we allow access to the applicable Platform feature and which is not a Restricted Territory.
2.12. "Platform" has the meaning given in the introductory paragraph of these Terms.
2.13. "Player," "User," "Customer," "you," or "your" means any person who accesses, uses, registers for, participates in, purchases through, communicates through, or otherwise interacts with the Platform.
2.14. "Prize" means a cash prize, gift card, merchandise, or other item of value that may be redeemed using eligible Redeemable Sweep Coins in accordance with these Terms, the Official Sweepstakes Rules, and applicable law.
2.15. "Promotional Play" means participation in sweepstakes promotions by using Sweep Coins in eligible Games.
2.16. "Redeemable Sweep Coins" means Sweep Coins that are eligible for Prize redemption after all applicable requirements are satisfied, including playthrough, verification, minimum redemption threshold, account standing, eligibility, compliance review, and any other requirements stated in these Terms or the Official Sweepstakes Rules.
2.17. "Registered Customer" means a User who has successfully created a Customer Account.
2.18. "Standard Play" means playing Games using Gold Coins. Standard Play is for entertainment only and cannot result in Prizes.
2.19. "Sweep Coins" or "SC" means promotional sweepstakes entries that are free, are never sold, may be obtained only through methods authorized by Spinzy, and may be used in Promotional Play. Sweep Coins are not deposits, are not stored value, are not money, do not accrue interest, and may be subject to expiration, forfeiture, or cancellation as stated in these Terms and the Official Sweepstakes Rules.
2.20. "Virtual Currency" means Gold Coins, Sweep Coins, Redeemable Sweep Coins, and any other virtual coin, credit, token, point, or gameplay item made available through the Platform.
3. Eligibility and Restricted Territories
3.1. You may access or use the Platform only if all of the following are true:
• you are at least eighteen (18) years old and at least the legal age of majority in your jurisdiction;
• you are a natural person using the Platform only for your own personal, recreational, and entertainment purposes;
• you are physically located in a Permitted Territory at the time you access or use the applicable feature;
• you are not located in, resident of, or accessing the Platform from a Restricted Territory for the applicable feature;
• you are legally allowed to access and use the Platform under all laws that apply to you;
• you are not barred, self-excluded, suspended, restricted, sanctioned, or otherwise prohibited from using the Platform;
• you are not using the Platform for any business, professional, commercial, syndicate, automated, fraudulent, unlawful, or third-party purpose;
• all information you provide to us is true, accurate, current, and complete.
3.2. The Platform is intended only for eligible users located in the United States and only in Permitted Territories. Access to, registration for, or participation on the Platform is void where prohibited or restricted by law.
3.3. Restricted Territories include, at minimum, the following U.S. states and territories: Arkansas, California, Connecticut, Delaware, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Missouri, Montana, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Utah, Vermont, Washington, and West Virginia; any U.S. territory or possession where we do not permit access; any jurisdiction outside the United States; and any other jurisdiction that Spinzy designates as restricted from time to time.
3.4. The presence of a Spinzy mailing address in Nevada does not mean that Nevada residents, users located in Nevada, or users in any other Restricted Territory may access, register for, purchase on, participate in, or redeem Prizes through the Platform.
3.5. We may update Restricted Territories at any time. We may restrict all or part of the Platform in any jurisdiction, including because of legal developments, risk controls, payment processor requirements, fraud prevention, regulatory concerns, business decisions, or geolocation limitations.
3.6. You are solely responsible for determining whether your access to and use of the Platform is lawful in your jurisdiction. We do not represent or warrant that the Platform is lawful, appropriate, or available in any particular jurisdiction.
3.7. You may not use a VPN, proxy, remote desktop, emulator, spoofing tool, location-masking service, device manipulation, false address, third-party account, or any other method to bypass eligibility, age, identity, sanctions, payment, or geolocation controls.
3.8. Employees, officers, directors, contractors, agents, representatives, affiliates, game providers, payment processors, advertising agencies, and promotion administrators of Spinzy, and their immediate family members and household members, may be prohibited from winning or redeeming Prizes. Spinzy may allow such persons to use the Platform for testing, quality assurance, community management, fraud prevention, or operational purposes, but any Prize they appear to win may be voided.
4. License to Use the Platform
4.1. Subject to your compliance with these Terms, Spinzy grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform and Content solely for your private, non-commercial entertainment in accordance with these Terms.
4.2. The Platform and Content are licensed, not sold. These Terms do not grant you any ownership, property, title, or other right in the Platform, Content, Games, Virtual Currency, accounts, wallets, game results, databases, software, or any related technology.
4.3. We may suspend, revoke, restrict, or terminate your license at any time if you breach these Terms, if continued use may violate law, if a Platform feature is unavailable in your jurisdiction, or if we reasonably determine that your use may harm Spinzy, another user, a payment processor, a game provider, a regulator, or platform integrity.
4.4. You may not access or use the Platform where it is illegal, prohibited, restricted, or not authorized by Spinzy. If a Game or feature is illegal or restricted in your jurisdiction, you must not access or use that Game or feature.
5. Customer Accounts
5.1. You must create a Customer Account to access certain Platform features, make permitted Gold Coin purchases, receive Sweep Coins, participate in Promotional Play, request a Prize redemption, or use other account-based features.
5.2. You may have only one Customer Account. This limit applies across active, inactive, closed, suspended, duplicate, and attempted accounts. You may not create a new account to avoid limits, restrictions, verification, self-exclusion, investigations, bonus restrictions, payment reviews, or prior account closure.
5.3. During registration and throughout your use of the Platform, you must provide and maintain true, accurate, current, and complete information, including your legal name, date of birth, residential address, email address, phone number, payment information, tax information, and any other information we request.
5.4. Your account name, profile name, display name, and communications must not include illegal, hateful, threatening, harassing, sexually explicit, impersonating, misleading, defamatory, self-harm, gambling-addiction, child-exploitation, terrorist, extremist, or otherwise inappropriate content.
5.5. You are responsible for keeping your login credentials secure. You may not share, sell, transfer, rent, lease, lend, broker, assign, or permit another person to access or use your Customer Account. You may not access or use another person's account.
5.6. You are responsible for all activity through your Customer Account, including purchases, gameplay, communications, redemptions, and actions taken by anyone who accesses your account, except to the extent applicable law provides otherwise.
5.7. You must notify us immediately at support@spinzy.ai if you suspect that your account, password, email, payment method, wallet, device, or personal information has been compromised.
5.8. If you lose access to your Customer Account, you must contact support@spinzy.ai. You must not create a replacement account unless Spinzy expressly authorizes you in writing.
5.9. You must keep your account information updated. If your legal name, address, email address, phone number, payment method, tax status, or other information changes, you must update your account or contact support@spinzy.ai.
5.10. We may refuse to create, verify, reopen, maintain, or service any Customer Account in our discretion and subject to applicable law.
5.11. We may deem an account inactive if there has been no login, logout, purchase, gameplay, redemption request, or other account activity for twelve (12) consecutive months. Inactive accounts may be closed, and Virtual Currency associated with inactive accounts may be expired, removed, or forfeited, subject to applicable law and these Terms.
5.12. You may request account closure at any time through the Platform or by contacting support@spinzy.ai. If you request closure because of responsible social gameplay concerns, you must state that in your request so that appropriate responsible gameplay restrictions can be applied.
5.13. Account closure may result in loss of access to the account and any Virtual Currency, subject to applicable law, account standing, verification, fraud review, and the Official Sweepstakes Rules. Closing your account does not relieve you of obligations incurred before closure, including payment obligations, chargeback obligations, indemnity obligations, tax obligations, or dispute resolution obligations.
5.14. Reopening a closed account is not guaranteed. Any request to reopen an account will be reviewed by Spinzy's support, compliance, fraud, and responsible gameplay teams.
6. Gold Coins and Standard Play
6.1. Gold Coins are virtual social gameplay credits used solely for Standard Play. Gold Coins are for entertainment only.
6.2. Gold Coins have no cash value, monetary value, or stored value. Gold Coins are not deposits, funds, securities, financial assets, or electronic money. Gold Coins cannot be withdrawn, redeemed for Prizes, exchanged for cash, sold, transferred, assigned, traded, gifted by you, or used outside the Platform.
6.3. You cannot win Prizes in Standard Play. The only thing that may be won in Standard Play is additional Gold Coins, which may be used only to continue Standard Play.
6.4. Gold Coins may be made available through methods authorized by Spinzy, including purchase, sign-up bonuses, daily bonuses, loyalty rewards, level-up rewards, promotional giveaways, birthday bonuses, referral rewards, social media engagement rewards, review rewards, replenishment awards, or other promotional methods.
6.5. Gold Coins may be purchased only at the prices and quantities displayed on the Platform at the time of purchase. We may change pricing, packages, promotional offers, available quantities, purchase limits, bonus quantities, and payment methods at any time.
6.6. Purchase of Gold Coins is the purchase of a limited license to use entertainment credits in Standard Play. It is not a deposit and does not create any right to withdrawal, redemption, refund, or cash equivalent.
6.7. Gold Coin purchases are final and non-refundable except where required by applicable law or expressly stated in these Terms.
6.8. Gold Coins that have been submitted for gameplay and accepted cannot be cancelled, returned, withdrawn, or changed. The relevant Gold Coins will be deducted from your wallet immediately when gameplay is accepted.
6.9. We may remove, expire, adjust, cancel, correct, or modify Gold Coins if they were issued, credited, awarded, purchased, or displayed because of error, fraud, abuse, chargeback, system malfunction, unauthorized access, duplicate account, prohibited conduct, or other violation of these Terms.
6.10. We may offer free Gold Coins through promotions or bonuses. Unless expressly stated otherwise, free Gold Coins are promotional, discretionary, may be limited by account, time, territory, device, or user segment, and may be withheld, reversed, or cancelled if abuse or noncompliance is suspected.
7. Sweep Coins, Promotional Play, AMOE, and Prizes
7.1. Sweep Coins are free promotional sweepstakes entries. Sweep Coins are not sold, are not available for purchase, and cannot be purchased directly or indirectly.
7.2. No purchase is necessary to obtain Sweep Coins or participate in Promotional Play. Sweep Coins may be obtained only through methods authorized by Spinzy and described in the Official Sweepstakes Rules or applicable promotion rules.
7.3. Authorized methods of obtaining Sweep Coins may include, without limitation, account creation gifts, daily login gifts, promotional giveaways, social media promotions, referral promotions, gifts awarded with Gold Coin purchases, mail-in AMOE requests, request-code processes, or other free methods described in the Official Sweepstakes Rules.
7.4. Receiving Sweep Coins as a free promotional bonus in connection with a Gold Coin purchase does not mean that Sweep Coins are being purchased. Gold Coins are purchased for Standard Play; any Sweep Coins offered with a Gold Coin purchase are promotional and free.
7.5. Sweep Coins may be used in Promotional Play only. Sweep Coins may not be used in Standard Play unless expressly permitted by Spinzy, may not be sold, transferred, assigned, traded, brokered, gifted by you, or used outside the Platform.
7.6. Sweep Coins have no cash value, monetary value, or stored value. Sweep Coins are not deposits, bank funds, securities, financial assets, electronic money, cryptocurrency, or property held in trust. Spinzy does not pay interest on Sweep Coins or any wallet balance.
7.7. Sweep Coins may be used to participate in eligible Promotional Play Games. Depending on the Game and rules, Promotional Play may result in additional Sweep Coins. Sweep Coins that satisfy all redemption requirements may be treated as Redeemable Sweep Coins.
7.8. Only Redeemable Sweep Coins, as determined by Spinzy and the Official Sweepstakes Rules, may be eligible for Prize redemption. Sweep Coins may be subject to playthrough, verification, minimum and maximum redemption limits, game rules, promotion rules, account standing, compliance review, payment review, and other requirements.
7.9. The AMOE exists to provide a lawful no-purchase route to obtain Sweep Coins or enter sweepstakes promotions. AMOE details, limits, format, required information, mail-in requirements, request-code requirements, timing, and processing rules are stated in the Official Sweepstakes Rules or applicable promotion rules.
7.10. You may not automate, mass-produce, sell, trade, reuse, publish, solicit, broker, or manipulate AMOE submissions, request codes, mail-in entries, promotion links, promo codes, bonus claims, or free-entry mechanisms.
7.11. Spinzy may limit, reject, void, delay, or require verification for Sweep Coins, AMOE requests, Promotional Play, or redemptions if Spinzy detects objective indicators of fraud, automation, multi-accounting, identity manipulation, suspicious patterns, geolocation evasion, duplicate submissions, payment abuse, or other prohibited conduct.
7.12. If there is a conflict between this Section and the Official Sweepstakes Rules for a specific promotion, the Official Sweepstakes Rules control for that promotion.
8. Purchases, Payments, Refunds, and Chargebacks
8.1. You may purchase Gold Coins only if you are eligible, located in a Permitted Territory, using your own Customer Account, using a Payment Medium legally and beneficially owned or controlled by you, and compliant with all verification, payment, and eligibility requirements.
8.2. We do not extend credit. You may not participate in a Game unless your wallet has enough Gold Coins or Sweep Coins, as applicable, for that participation.
8.3. We may impose minimum or maximum purchase amounts, daily, weekly, monthly, lifetime, payment-method, account-status, risk-based, or jurisdiction-based limits. We may change limits at any time.
8.4. We may use Payment Administration Agents and third-party payment processors to process purchases, store payment credentials, tokenize payment information, perform risk screening, handle refunds where permitted, process redemptions, and perform fraud prevention.
8.5. You authorize Spinzy and its Payment Administration Agents to process payments, store payment credentials or tokens, verify payment ownership, and take payment-related actions requested through your Customer Account, subject to applicable law and payment processor rules.
8.6. The name displayed on your billing statement may include Spinzy, a Spinzy brand, a Payment Administration Agent, a merchant descriptor, or another descriptor associated with our payment processing.
8.7. All Gold Coin purchases are final and non-refundable except where required by applicable law or expressly stated by Spinzy in writing.
8.8. You must notify us of billing problems or discrepancies within thirty (30) days after the transaction appears on your account statement. If you do not notify us within that period, you waive the right to dispute the billing issue to the maximum extent permitted by law.
8.9. If you initiate or cause a chargeback, reversal, payment dispute, returned payment, failed payment, unauthorized payment claim, or similar payment issue, we may suspend or close your Customer Account, void purchases, void gameplay, withhold or cancel redemptions, recover or offset amounts owed, restrict future purchases, and require an alternative payment method.
8.10. You are responsible for all reversals, chargebacks, claims, fees, fines, penalties, costs, losses, and liabilities caused by payments you authorized, accepted, caused, disputed, or that were made through your Customer Account, except to the extent prohibited by applicable law.
8.11. You may not use a corporate, business, third-party, stolen, unauthorized, fraudulent, or shared Payment Medium. The name on your Payment Medium must match the name on your Customer Account unless Spinzy expressly authorizes otherwise.
8.12. If Spinzy permits cryptocurrency or digital asset payments, those payments are accepted solely for Gold Coin purchases and only through methods we authorize. Digital asset payments may be irreversible, volatile, delayed, subject to network fees, subject to blockchain confirmation, and subject to additional processor terms. We do not provide investment, tax, legal, or financial advice regarding digital assets.
9. Redemption of Prizes
9.1. Prize redemption is available only to eligible Registered Customers who are physically located in a Permitted Territory, have satisfied all verification requirements, have complied with these Terms and the Official Sweepstakes Rules, and have a Customer Account in good standing.
9.2. You have no right to redeem any Prize unless and until Spinzy confirms that the relevant Sweep Coins are Redeemable Sweep Coins and all redemption conditions are satisfied.
9.3. Minimum redemption requirements. Before requesting and before receiving any Prize redemption, you must pass full identity verification, KYC verification, address verification, age verification, geolocation verification, payment ownership checks, account ownership checks, and any other fraud, tax, risk, sanctions, AML/CTF, source-of-funds, source-of-wealth, or compliance checks that Spinzy requires. You may request redemption only to a bank account, payment account, digital wallet, card, email address, physical address, or other redemption destination that you legally and beneficially own and control. Any redemption request that does not satisfy these requirements may be denied, delayed, canceled, returned, or subject to additional verification.
9.4. Additional redemption conditions may include, without limitation:
• age, identity, address, phone, email, and geolocation verification;
• one-account compliance;
• successful KYC, AML/CTF, sanctions, payment, fraud, and risk checks;
• satisfaction of all playthrough requirements;
• satisfaction of minimum redemption thresholds and maximum redemption limits;
• verification that the redemption method belongs to you;
• provision of tax forms, Social Security number, taxpayer identification number, or other required tax information;
• confirmation that the Sweep Coins were not obtained or used through prohibited conduct;
• confirmation that no chargeback, returned payment, payment dispute, account restriction, responsible gameplay restriction, or investigation is pending;
• completion of any affidavits, releases, or Prize claim documents required by Spinzy.
9.5. Promotional-credit and bonus-play redemption caps. Where Spinzy expressly designates a free promotional credit, free bonus play, sign-up bonus, daily bonus, review bonus, referral bonus, or similar bonus offer as subject to a redemption cap in the applicable promotion terms or Official Sweepstakes Rules before or at the time the benefit is issued, Prize redemptions generated from that designated bonus may be limited to a maximum of twenty-five (25) SC, or another clearly disclosed cap. Any amount generated from that designated bonus above the disclosed cap may remain available for further Promotional Play, may be treated as not currently eligible for Prize redemption, may be canceled, or may be forfeited in accordance with the applicable promotion terms, the Official Sweepstakes Rules, these Terms, and applicable law. This Section is intended to control abuse of designated bonuses. It does not mean that Sweep Coins are purchased, does not require a purchase to obtain Sweep Coins, and does not reduce any no-purchase entry rights stated in the Official Sweepstakes Rules.
9.6. Enhanced redemption eligibility for bonus abuse. In addition to playthrough requirements and all other redemption requirements, if Spinzy reasonably determines, based on objective indicators, that your Customer Account is subject to the Bonus Abuse Policy in Section 12.8, Spinzy may require your eligible Redeemable Sweep Coin balance attributable to the relevant promotional offer to equal at least two (2) times the amount of free promotional Sweep Coins associated with that offer before the redemption request is eligible for processing.
9.7. Example of enhanced redemption eligibility. If a Gold Coin package includes a free promotional award of 100 SC, and your account is subject to the Bonus Abuse Policy, Spinzy may require an eligible Redeemable Sweep Coin balance of at least 200 SC attributable to that promotional offer before the redemption request is eligible for review. This example does not mean that Sweep Coins are sold or purchased. The purchased item is Gold Coins for Standard Play, and any Sweep Coins associated with a Gold Coin purchase are free promotional sweepstakes entries.
9.8. Non-compliance with enhanced redemption requirements. If you do not satisfy Sections 9.5 or 9.6, Spinzy may decline, delay, or cancel the redemption request. Applicable Sweep Coins may remain in your account for further Promotional Play, may be treated as not currently Redeemable Sweep Coins, or may be voided if obtained through prohibited conduct, subject to the Official Sweepstakes Rules, these Terms, and applicable law.
9.9. Redemption methods may include ACH, payment card, digital wallet, gift card, merchandise, or any other method we make available. We may add, remove, limit, or change redemption methods at any time.
9.10. We may charge reasonable processing or administrative fees for certain purchases or redemptions if those fees are disclosed before the transaction or otherwise permitted by applicable law.
9.11. You are responsible for providing accurate redemption information. Spinzy is not responsible for Prizes sent to incorrect accounts, addresses, wallets, emails, or payment destinations provided by you, except to the extent caused by Spinzy's error and required by law.
9.12. We may delay, deny, cancel, reverse, offset, or require additional review for any redemption request if we reasonably suspect fraud, abuse, duplicate accounts, geolocation evasion, payment risk, chargebacks, sanctions risk, tax issues, legal restrictions, responsible gameplay concerns, identity mismatch, account compromise, technical error, or violation of these Terms.
9.13. If we mistakenly credit Virtual Currency or issue a Prize that does not belong to you, the Virtual Currency or Prize remains Spinzy property. You must notify us promptly if you discover an error. We may deduct, reverse, offset, recover, or treat the mistaken amount as a debt owed to Spinzy, subject to applicable law.
9.14. Prizes may not be transferred, sold, assigned, substituted, pledged, or exchanged except as expressly permitted by Spinzy. Spinzy may substitute a Prize of equal or greater value where necessary or permitted by applicable rules.
9.15. Redemptions may be unavailable or restricted during maintenance, investigation, payment processor outages, banking delays, compliance review, or in jurisdictions where redemptions are restricted.
10. Verification, KYC, AML/CTF, Sanctions, and Location Controls
10.1. You agree that Spinzy and third parties acting on our behalf may conduct identity, age, address, location, payment ownership, source-of-funds, source-of-wealth, fraud, sanctions, anti-money laundering, counter-terrorist financing, and other verification checks we reasonably require or that may be required by applicable law, payment processors, regulators, or platform integrity controls.
10.2. We may request documents and information, including photo identification, proof of address, payment method proof, bank statement, pay stub, tax information, source-of-funds documentation, source-of-wealth documentation, selfie/liveness check, phone verification, email verification, device verification, or other information.
10.3. We may require enhanced verification for purchases, redemptions, suspicious activity, high-risk activity, cumulative or single transactions exceeding internal thresholds, account changes, payment method changes, login anomalies, AMOE irregularities, chargebacks, or any other risk factor.
10.4. If you do not provide requested documents or information within the time we specify, or if verification cannot be completed to our satisfaction, we may restrict, suspend, or close your Customer Account; deny purchases; deny or delay redemptions; remove promotional benefits; or take other actions permitted by these Terms.
10.5. You authorize Spinzy and its service providers to use information you provide, account activity, device data, browser data, location data, network data, payment data, public records, and third-party databases to verify eligibility, identity, payments, and compliance.
10.6. You must enable and allow reasonable location services, browser permissions, device permissions, or other geolocation tools required to determine eligibility. Failure to permit required location verification may prevent access, gameplay, purchases, Promotional Play, or redemption.
10.7. You may not access or use the Platform if you are on any sanctions list, located in a sanctioned jurisdiction, using a sanctioned financial institution, or otherwise prohibited from transacting with Spinzy under applicable law.
10.8. We may report suspicious activity, prohibited conduct, fraud, chargebacks, identity misuse, unauthorized payment activity, or unlawful activity to payment processors, financial institutions, regulators, law enforcement, other operators, or other third parties where permitted or required by law.
11. Games, Game Rules, Errors, and Platform Integrity
11.1. Each Game may have its own rules, pay tables, features, odds, instructions, limits, and technical requirements. You are responsible for reading and understanding applicable Game rules before participating.
11.2. In the event of a conflict between a Game result displayed on your device and the result recorded by Spinzy's servers or game provider systems, the server-side record will control, unless Spinzy determines that the server-side record is affected by error, fraud, or malfunction.
11.3. We may declare any Game, play, spin, hand, round, challenge, tournament, promotion, entry, bonus, result, or transaction void, in whole or in part, if affected by error, malfunction, misconfiguration, misprint, incorrect odds, incorrect pay table, bug, exploit, unauthorized intervention, connectivity issue, system failure, third-party provider error, fraud, prohibited conduct, or other irregularity.
11.4. If a Game starts but fails to complete because of a system failure, we may use commercially reasonable efforts to restore the relevant Virtual Currency used for the affected participation, but we may also void the affected play if necessary for fairness, compliance, or technical integrity.
11.5. We may correct wallet balances, account records, redemption records, Game results, promotional credits, and other information to address errors, fraud, abuse, or technical issues.
11.6. We do not guarantee that Games, odds, pay tables, features, bonuses, promotions, or Platform content will remain available, unchanged, uninterrupted, error-free, or available in every jurisdiction.
11.7. You must not exploit software bugs, glitches, rounding errors, promotional mistakes, wallet display errors, pay table mistakes, bonus errors, or any other error. If you become aware of an error, you must stop using the affected feature and notify support@spinzy.ai.
12. Promotions, Bonuses, Reviews, Referrals, and Publicity
12.1. Promotions, bonuses, raffles, giveaways, tournaments, loyalty rewards, referral rewards, review rewards, social media campaigns, free gifts, and similar offers are subject to these Terms, the Official Sweepstakes Rules where applicable, and any promotion-specific terms.
12.2. We may modify, suspend, withdraw, cancel, limit, or terminate any promotion or bonus at any time, subject to applicable law.
12.3. Promotional benefits may be limited by account, device, household, IP address, payment method, territory, time period, verification status, account standing, gameplay activity, risk status, or other criteria stated by Spinzy.
12.4. If we reasonably determine that a User is abusing a promotion or bonus, including through duplicate accounts, referral manipulation, chargebacks, collusion, scripts, bots, VPNs, false information, coordinated activity, identity manipulation, review manipulation, or other prohibited conduct, we may withhold, deny, cancel, reverse, or void the promotion, bonus, Sweep Coins, Redeemable Sweep Coins, Prize, or related benefits.
12.5. If Spinzy offers review-related rewards, the reward is for providing an honest review, not for providing a positive review. You are not required to leave a positive review to receive a review reward. You must clearly and conspicuously disclose in the review that you received or may receive a benefit from Spinzy for posting the review, such as: "I received Gold Coins from Spinzy for posting an honest review." You may not post fake reviews, misleading reviews, reviews on behalf of others, or reviews that do not reflect your honest experience.
12.6. If Spinzy offers referral rewards, you may not create fake accounts, refer yourself, use bots, purchase leads, spam, mislead others, use unauthorized marketing, or engage in referral fraud. Referral rewards may be reversed if the referred account is closed, fraudulent, duplicate, ineligible, or abusive.
12.7. Except where prohibited by law, by accepting a Prize or participating in a promotion, you consent to Spinzy's use of your first name, last initial, username, likeness, city, state, Prize information, statements, content, and submitted materials for winner lists, compliance records, advertising, marketing, and promotional purposes without additional compensation, subject to applicable privacy laws and the Official Sweepstakes Rules.
12.8. Bonus Abuse Policy. "Bonus Abuse" means any conduct, pattern, strategy, or account activity that Spinzy reasonably determines, based on objective indicators, is intended to obtain, multiply, preserve, convert, or redeem promotional benefits unfairly or contrary to these Terms, the Official Sweepstakes Rules, or promotion-specific terms. Bonus Abuse includes, without limitation:
• creating or using duplicate accounts, shared accounts, synthetic identities, household clusters, device clusters, or coordinated accounts to obtain multiple bonuses;
• using VPNs, proxies, remote desktops, emulators, device spoofing, location spoofing, or similar tools to bypass eligibility, geolocation, risk, or promotion controls;
• using bots, scripts, macros, auto-clickers, automated gameplay tools, or other automation to claim, play, preserve, or redeem promotional benefits;
• using chargebacks, payment disputes, refund fraud, unauthorized payment methods, or payment-risk behavior to obtain or preserve promotional benefits;
• colluding with other users, rotating devices, pooling accounts, sharing identity documents, or coordinating activity to manipulate promotions or redemptions;
• exploiting software bugs, delayed game rounds, bonus features, pay table errors, wallet display errors, promotional mistakes, or game mechanics in a manner inconsistent with fair recreational play;
• using minimal, irregular, circular, or manipulative play patterns primarily designed to convert promotional credits into redeemable balances without genuine recreational gameplay;
• claiming or attempting to claim bonuses, promo codes, Gift Boxes, links, review rewards, referral rewards, AMOE benefits, or request-code benefits through false, misleading, automated, or abusive methods.
12.9. If Spinzy determines or reasonably suspects that your account is subject to the Bonus Abuse Policy, Spinzy may take one or more actions, including restricting promotional eligibility, withholding or reversing bonuses, requiring additional verification, applying enhanced redemption eligibility under Section 9.6, delaying or denying a redemption request, treating Sweep Coins as not currently redeemable, voiding benefits obtained through prohibited conduct, suspending or closing accounts, and taking any other action permitted by these Terms, the Official Sweepstakes Rules, or applicable law.
12.10. The Bonus Abuse Policy is intended to protect platform integrity, fair access to promotions, and lawful no-purchase participation. It is not intended to require a purchase to obtain Sweep Coins, to treat Sweep Coins as purchased, or to penalize lawful AMOE participation that complies with the Official Sweepstakes Rules.
12.11. Spinzy may apply promotional, bonus, and redemption controls in a consistent and proportionate manner where practical, but no failure to enforce a control in one instance waives our right to enforce it in another instance.
13. Acceptable Use Policy
13.1. This Acceptable Use Policy applies to your access to and use of the Platform, Games, promotions, AMOE, request-code processes, free-entry processes, support channels, wallets, redemptions, community features, and any other Spinzy feature.
13.2. You may not misuse the Platform or engage in prohibited conduct. Prohibited conduct includes, without limitation, the following:
13.2.1. Automation and bots. You may not use bots, scripts, macros, auto-clickers, scrapers, crawlers, emulators, artificial intelligence agents, automated gameplay tools, automated account creation tools, automated AMOE tools, or any technology designed to simulate human activity, bypass limits, or obtain benefits at scale.
13.2.2. Multi-accounting and identity manipulation. You may not create or use multiple accounts, use false information, use another person's information, impersonate any person, create accounts for others, sell or broker accounts, manipulate identity documents, or mislead Spinzy regarding your identity, age, address, location, payment ownership, tax status, or eligibility.
13.2.3. Circumvention and geolocation evasion. You may not use VPNs, proxies, remote desktops, device spoofing, GPS manipulation, location spoofing, virtual machines, emulators, manipulated cookies, manipulated device fingerprints, or routing methods to bypass eligibility, geolocation, sanctions, age, payment, or responsible gameplay controls.
13.2.4. AMOE, request-code, and free-entry abuse. You may not generate, obtain, submit, sell, trade, publish, solicit, reuse, automate, mass-produce, or manipulate request codes, AMOE submissions, mail-in requests, bonus links, promotional codes, Gift Boxes, free claims, entries, or any free-entry mechanism except through the authorized user flow.
13.2.5. Collusion and unfair play. You may not coordinate with others to pool accounts, rotate devices, share entries, share identity documents, share strategies designed to exploit promotions, engage in syndicate play, manipulate game outcomes, or obtain promotional benefits unfairly.
13.2.6. Security violations. You may not probe, scan, test, attack, disable, circumvent, reverse engineer, decompile, disassemble, alter, exploit, or interfere with the Platform, Games, software, APIs, security controls, anti-fraud systems, payment systems, geolocation systems, or verification systems.
13.2.7. Illegal or harmful activity. You may not use the Platform for illegal gambling, money laundering, terrorist financing, fraud, theft, harassment, threats, hate speech, exploitation, spam, unauthorized marketing, malware, phishing, doxing, defamation, privacy violations, intellectual property infringement, or any unlawful purpose.
13.2.8. Commercial exploitation. You may not sell access to the Platform, resell Virtual Currency, operate a marketplace, stream or publish Platform content for commercial purposes without authorization, scrape data, build databases, use the Platform to compete with Spinzy, or use the Platform for commercial gain without Spinzy's prior written consent.
13.2.9. Payment and redemption abuse. You may not use unauthorized payment methods, stolen cards, shared cards, chargeback schemes, refund fraud, third-party wallets, manipulated redemption information, liens, garnishments, account takeover, or other payment or redemption abuse.
13.3. To protect users, promotions, free-entry processes, payments, redemptions, and platform integrity, Spinzy may implement reasonable controls, including CAPTCHAs, rate limits, velocity checks, duplicate detection, device fingerprinting, browser analysis, network risk analysis, payment screening, geolocation verification, identity verification, age verification, AML/CTF checks, sanctions checks, manual review, or temporary holds.
13.4. These controls may apply to all users and all entry methods. Verification may be required before promotional benefits are credited, purchases are accepted, gameplay is enabled, or redemptions are processed.
13.5. If Spinzy identifies objective indicators of prohibited conduct, or otherwise reasonably determines that prohibited conduct may have occurred, Spinzy may take one or more actions, including voiding entries, request codes, benefits, gameplay, Sweep Coins, Redeemable Sweep Coins, Prizes, or transactions; denying or reversing credits; limiting access; requiring additional verification; suspending or closing accounts; blocking devices or IP ranges; reporting activity; or pursuing legal remedies.
13.6. If you believe an account restriction, entry rejection, promotional denial, or other enforcement action was made in error, you may request review by contacting support@spinzy.ai and providing your username, account email, approximate date and time, promotion name if applicable, and a detailed explanation.
13.7. Failure by Spinzy to enforce this AUP in any specific instance does not waive Spinzy's right to enforce it later.
14. Responsible Social Gameplay
14.1. Spinzy supports responsible social gameplay and encourages users to treat the Platform as entertainment only.
14.2. You may request responsible gameplay tools, including session reminders, purchase limits, play limits, time limits, cooling-off periods, "Take a Break" restrictions, self-exclusion, or permanent account closure, through your account tools or by contacting support@spinzy.ai.
14.3. If you request self-exclusion or account closure for responsible gameplay reasons, you must not attempt to create a new account, use another account, use a VPN, use another person's information, or otherwise bypass the restriction.
14.4. We may restrict, suspend, or close your account if we identify responsible gameplay concerns, account compromise, unauthorized minor access, self-exclusion evasion, or other player protection concerns.
14.5. Although we use reasonable efforts to apply responsible social gameplay tools, you are responsible for using those tools honestly and not attempting to avoid them. We are not liable for your deliberate attempts to bypass responsible gameplay measures or for failures caused by circumstances outside our reasonable control, except where liability cannot be excluded by law.
14.6. The Platform is strictly prohibited for minors. If you believe a minor has accessed the Platform, contact support@spinzy.ai immediately.
15. User Content, Chat, Community Features, and Conduct
15.1. The Platform may include chat, comments, usernames, profiles, messaging, forums, social features, live support, live dealer interactions, reviews, submissions, or other areas where users can submit or display content ("User Content").
15.2. You are solely responsible for your User Content and for ensuring that it is lawful, accurate, non-infringing, and compliant with these Terms.
15.3. You may not submit User Content that is illegal, defamatory, obscene, pornographic, sexually explicit, hateful, harassing, threatening, violent, discriminatory, misleading, fraudulent, invasive of privacy, infringing, spam, commercial solicitation, malware, or otherwise objectionable.
15.4. You must not use chat or community features to collude, coordinate gameplay, share codes, solicit accounts, harass users, advertise, request personal information, share private information, promote illegal activity, or evade platform controls.
15.5. User Content is not confidential. Do not submit personal information, financial information, passwords, private documents, or information you do not want others or Spinzy to access.
15.6. By submitting User Content, you grant Spinzy a worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable, non-exclusive license to use, reproduce, modify, display, perform, distribute, publish, promote, analyze, moderate, remove, and create derivative works from the User Content for purposes related to operating, improving, protecting, marketing, and promoting the Platform, subject to applicable law and the Privacy Policy.
15.7. We may monitor, record, review, moderate, remove, refuse, or disclose User Content where permitted by law, including to enforce these Terms, protect users, comply with legal requests, investigate fraud, or maintain platform integrity.
15.8. We may suspend or close accounts for abusive, threatening, harassing, fraudulent, unlawful, or inappropriate communications with Spinzy staff, live dealers, support agents, other users, or third parties.
16. Intellectual Property
16.1. The Platform and Content are owned by Spinzy or its licensors and are protected by copyright, trademark, trade dress, patent, trade secret, database, contract, and other laws.
16.2. Spinzy, Spinzy.ai, related logos, product names, service names, graphics, icons, trade dress, and brand elements are trademarks, service marks, or trade names of Spinzy or its licensors. You may not use them without prior written permission.
16.3. You may not copy, reproduce, modify, adapt, translate, distribute, sell, lease, license, frame, mirror, scrape, download in bulk, create derivative works of, publicly display, publicly perform, reverse engineer, decompile, disassemble, or otherwise exploit the Platform or Content except as expressly permitted by these Terms.
16.4. You may not remove, obscure, or alter any copyright, trademark, proprietary, or legal notices displayed on or through the Platform.
16.5. You acknowledge that accounts, wallets, usernames, Virtual Currency, game history, records, databases, software, and Platform content are not your property and do not create any ownership rights in your favor.
16.6. If you believe that material on the Platform infringes your copyright, you may send a notice to support@spinzy.ai with: your physical or electronic signature; identification of the copyrighted work; identification of the material claimed to infringe and its location; your contact information; a statement that you have a good-faith belief the use is unauthorized; and a statement under penalty of perjury that the information is accurate and you are the owner or authorized to act for the owner.
17. Third-Party Websites, Game Providers, Payment Processors, and Social Platforms
17.1. The Platform may include links, integrations, advertisements, games, content, software, services, payment tools, identity verification tools, geolocation tools, wallets, or features provided by third parties.
17.2. Third-party services are subject to their own terms, policies, and practices. Spinzy does not control and is not responsible for third-party websites, services, content, products, payment terms, privacy practices, outages, errors, security issues, or conduct.
17.3. We do not authorize third parties to sell, transfer, or offer Gold Coins, Sweep Coins, accounts, request codes, AMOE submissions, or Prize rights outside the Platform. Any such offer should be treated as unauthorized and potentially fraudulent.
17.4. You may have recourse against Spinzy under these Terms for certain Platform issues, but you will not have direct recourse against third-party game providers, payment processors, or other vendors except as required by their own terms or applicable law.
17.5. If the Platform is accessible through or linked to social media platforms, those platforms do not sponsor, endorse, administer, or control Spinzy promotions unless expressly stated. Your use of social media platforms is subject to their terms.
18. Privacy, Data, Marketing, and Communications
18.1. Spinzy's Privacy Policy describes how we collect, use, disclose, store, and protect personal information. The Privacy Policy is incorporated into these Terms.
18.2. By using the Platform, you consent to receive electronic communications from Spinzy, including account notices, legal notices, transaction confirmations, security alerts, support messages, promotional messages, and marketing communications, subject to applicable law.
18.3. You may opt out of marketing emails by following the unsubscribe instructions in the email or contacting support@spinzy.ai. You may still receive transactional, legal, security, support, and account-related messages.
18.4. You agree that electronic signatures, checkboxes, button clicks, in-platform consents, and similar electronic actions have the same legal effect as handwritten signatures to the maximum extent permitted by law.
18.5. We may record, retain, monitor, and review communications between you and Spinzy, including support chats, emails, calls, live chat, and in-platform messages, for quality assurance, training, compliance, fraud prevention, dispute resolution, and security purposes, subject to applicable law.
19. Service Availability, Maintenance, Security, and Viruses
19.1. The Platform is provided on an "as is" and "as available" basis. We do not guarantee that the Platform will be uninterrupted, error-free, secure, available in any particular jurisdiction, compatible with your device, or free from viruses, malware, or harmful components.
19.2. We may conduct maintenance, updates, testing, security patches, provider changes, emergency shutdowns, or other changes with or without notice.
19.3. We may modify, suspend, restrict, remove, or discontinue any Game, promotion, feature, Content, payment method, redemption method, or Platform portion at any time.
19.4. You are responsible for maintaining your own internet access, device, software, browser, security tools, and backups.
19.5. We are not liable for delays, interruptions, loss of data, wallet display issues, communications failures, server downtime, provider outages, payment processor outages, geolocation failures, technical failures, device failures, or other service disruptions except to the extent liability cannot be excluded by law.
20. Account Suspension, Closure, Forfeiture, and Investigation
20.1. We may restrict, suspend, close, refuse to open, refuse to verify, or place limits on a Customer Account if we reasonably believe that any of the following has occurred or may occur:
• breach of these Terms or incorporated policies;
• duplicate accounts or account sharing;
• false, inaccurate, incomplete, or misleading information;
• identity, age, address, payment, tax, source-of-funds, or eligibility verification failure;
• access from a Restricted Territory or geolocation evasion;
• VPN, proxy, spoofing, emulator, remote access, or device manipulation;
• chargebacks, returned payments, unauthorized payment claims, or payment risk;
• fraudulent, unlawful, collusive, abusive, automated, or improper activity;
• bonus, promotion, referral, review, request-code, or AMOE abuse;
• suspected money laundering, terrorist financing, sanctions risk, or financial crime;
• responsible gameplay concerns, self-exclusion evasion, or minor access;
• abusive communications with Spinzy, live dealers, support, or other users;
• account compromise or security risk;
• use of unauthorized software, bots, scripts, macros, or tools;
• failure to meet customer acceptance, risk, or compliance standards.
20.2. During an investigation, we may restrict purchases, gameplay, Promotional Play, redemptions, transfers of information, support access, communications, or other features.
20.3. If we suspend or close an account because of prohibited conduct, we may void, withhold, reverse, remove, or recover Gold Coins, Sweep Coins, Redeemable Sweep Coins, Prizes, bonuses, entries, requests, game results, and other benefits associated with the prohibited conduct, subject to applicable law.
20.4. You must cooperate fully with investigations. Failure to cooperate may result in account restrictions, closure, or denial of redemptions.
20.5. Our rights under this Section are in addition to all other rights and remedies available under these Terms, law, equity, payment processor rules, and official promotion rules.
21. Complaints and Customer Support
21.1. You may contact Spinzy customer support or submit a complaint by emailing support@spinzy.ai.
21.2. To help us identify and review your issue, include the following information in your written communication:
• your username;
• the email address associated with your Customer Account;
• your first and last name as registered on your Customer Account;
• a detailed explanation of the issue;
• relevant dates and times;
• Game name, round ID, transaction ID, promotion name, screenshot, or other relevant information if applicable;
• the remedy or action you are requesting.
21.3. We will use reasonable efforts to review complaints promptly. We aim to respond to most complaints within ten (10) calendar days after receipt of a complete complaint. If additional time is required, we may notify you and may take up to twenty (20) calendar days or longer where reasonably necessary because of complexity, investigation, third-party provider involvement, compliance review, or legal requirements.
21.4. All email communications with Spinzy should be sent from the email address associated with your Customer Account. Failure to do so may delay our response or require additional verification.
21.5. Support communications do not amend these Terms unless expressly agreed in a written amendment signed by an authorized Spinzy representative.
22. Taxes and No Financial Institution Relationship
22.1. You are solely responsible for all taxes, duties, fees, reporting obligations, and other government charges arising from your use of the Platform, receipt of Prizes, or participation in promotions.
22.2. We may request tax forms, Social Security number, taxpayer identification number, certifications, affidavits, or other tax information before processing redemptions. Failure to provide requested tax information may result in denial, delay, withholding, or cancellation of redemptions.
22.3. We may report Prize values, transactions, or other information to tax authorities where required by law.
22.4. Spinzy is not a bank, trust company, money transmitter, financial institution, securities broker, investment advisor, custodian, or fiduciary. Wallet displays are for gameplay and promotional accounting only. You will not receive interest on any Virtual Currency or Prize amount awaiting redemption.
22.5. Spinzy does not provide legal, tax, financial, investment, accounting, gambling, or regulatory advice. You should consult your own professional advisors regarding legal, tax, and financial matters.
23. Disclaimers
23.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM, GAMES, CONTENT, VIRTUAL CURRENCY, PROMOTIONS, PAYMENT FEATURES, REDEMPTION FEATURES, SUPPORT FEATURES, AND ALL RELATED SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS."
23.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPINZY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, SECURITY, COMPATIBILITY, QUALITY, PERFORMANCE, AND UNINTERRUPTED OR ERROR-FREE OPERATION.
23.3. We do not warrant that:
• the Platform will meet your expectations;
• the Platform will be uninterrupted, secure, timely, or error-free;
• defects will be corrected;
• the Platform will be free of viruses, malware, or harmful components;
• information, balances, results, odds, pay tables, or content will be accurate at all times;
• any Game, promotion, payment method, or redemption method will remain available;
• the Platform is lawful or available in your jurisdiction.
23.4. You access and use the Platform at your own risk. You are responsible for your own device, internet access, software, security, backups, and compliance with applicable law.
23.5. Some jurisdictions do not allow certain disclaimers. In those jurisdictions, the disclaimers apply only to the maximum extent permitted by law.
24. Limitation of Liability and Indemnification
24.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPINZY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, GAME PROVIDERS, PAYMENT ADMINISTRATION AGENTS, SERVICE PROVIDERS, SUCCESSORS, AND ASSIGNS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, ENHANCED, OR LOST-PROFIT DAMAGES, INCLUDING LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, ACCOUNT LOSS, DEVICE DAMAGE, LOSS OF VIRTUAL CURRENCY, LOSS OF EXPECTED BENEFITS, OR PLATFORM UNAVAILABILITY, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, STATUTE, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
24.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPINZY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM, THESE TERMS, GAMES, VIRTUAL CURRENCY, PAYMENTS, PROMOTIONS, OR REDEMPTIONS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO SPINZY FOR GOLD COINS IN THE SIX (6) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
24.3. Nothing in these Terms excludes liability that cannot be excluded by law, including liability for death or personal injury directly and proximately caused by Spinzy's gross negligence or willful misconduct, where such exclusion is prohibited.
24.4. You agree to defend, indemnify, and hold harmless Spinzy and its affiliates, officers, directors, employees, contractors, agents, licensors, game providers, Payment Administration Agents, service providers, successors, and assigns from and against any claims, demands, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:
• your access to or use of the Platform;
• your breach of these Terms or incorporated policies;
• your User Content;
• your violation of law or third-party rights;
• your payment, chargeback, redemption, tax, or account activity;
• your Fraudulent Conduct, prohibited conduct, or misuse of the Platform;
• activity through your Customer Account, except to the extent caused by Spinzy's gross negligence or willful misconduct.
24.5. We may assume the defense and control of any matter subject to indemnification, and you agree to cooperate with our defense. You may not settle any claim in a way that imposes obligations on Spinzy without our prior written consent.
24.6. The limitations and indemnities in this Section are material and bargained-for bases of these Terms and survive termination of these Terms and your Customer Account.
25. Dispute Resolution, Arbitration, Class Waiver, and Jury Waiver
25.1. Please read this Section carefully. It requires most disputes to be resolved through individual binding arbitration and limits the way you and Spinzy may seek relief from each other.
25.2. Informal dispute resolution first. Before either party initiates arbitration or a court proceeding, the party asserting a dispute must first send a written notice of dispute and attempt to resolve the dispute informally for thirty (30) days. You must send your notice to support@spinzy.ai and include your username, account email, legal name, address, telephone number, detailed description of the dispute, relevant dates, and the remedy sought. Spinzy may send notices to the email address associated with your Customer Account.
25.3. If the dispute is not resolved within thirty (30) days after receipt of a complete notice of dispute, either party may initiate arbitration as described below, unless an exception applies.
25.4. Agreement to arbitrate. To the maximum extent permitted by law, you and Spinzy agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, Games, Virtual Currency, payments, promotions, redemptions, account activity, privacy, communications, the formation or enforceability of these Terms, or any relationship between you and Spinzy will be resolved by final and binding individual arbitration administered by JAMS.
25.5. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. The arbitrator will have exclusive authority to resolve disputes regarding arbitrability, validity, enforceability, scope, interpretation, and formation of this arbitration agreement, except that a court will decide issues concerning the validity or enforceability of the class action waiver, mass action waiver, or representative action waiver.
25.6. Arbitration rules and location. Arbitration will be administered by JAMS under the JAMS Streamlined Arbitration Rules and Procedures, or, where required, the JAMS Consumer Arbitration Minimum Standards or other applicable JAMS consumer rules. The arbitration will be conducted by one neutral arbitrator. Unless JAMS rules or applicable law require otherwise, the arbitration may be conducted remotely by video, telephone, or documents-only procedure, or in Clark County, Nevada.
25.7. Arbitration fees. Arbitration fees and costs will be governed by applicable JAMS rules and consumer standards. If you are a consumer and JAMS consumer standards apply, you will be required to pay only the amount JAMS requires a consumer to pay, and Spinzy will pay the remaining JAMS administrative and arbitrator fees to the extent required by JAMS rules or applicable law. The arbitrator may award fees or costs only if authorized by applicable law or these Terms.
25.8. Small claims exception. Either party may bring an individual claim in small claims court if the claim qualifies and remains in small claims court.
25.9. Injunctive relief exception. Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to preserve the status quo or protect intellectual property, security, platform integrity, confidential information, or compliance interests until an arbitrator can be appointed and determine whether to continue, modify, or terminate that relief.
25.10. Class action, collective action, representative action, and mass action waiver. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND SPINZY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL, OR PARTICIPANT IN ANY CLASS, COLLECTIVE, COORDINATED, CONSOLIDATED, REPRESENTATIVE, MASS, OR PRIVATE ATTORNEY GENERAL ACTION OR ARBITRATION.
25.11. The arbitrator may not consolidate claims of different people, preside over any class, collective, coordinated, consolidated, representative, mass, or private attorney general proceeding, or award relief on behalf of anyone other than the individual party seeking relief, except to the extent this restriction is prohibited by law.
25.12. Batch process for mass filings. If twenty-five (25) or more substantially similar arbitration demands are filed against Spinzy by or with assistance from the same or coordinated counsel or organizations within a sixty (60) day period, the parties agree to cooperate with JAMS to administer the demands in batches of no more than twenty-five (25) demands per batch, with one arbitrator per batch where permitted by JAMS rules and applicable law. This batching process is intended to promote efficient, fair, and individualized resolution and does not authorize class arbitration.
25.13. Opt-out right. You may opt out of the arbitration agreement and class waiver in this Section by sending a written, signed notice to: Kaifai LLC d/b/a Spinzy, Attn: Arbitration Opt-Out, 5725 S Valley View Boulevard, Suite 7A, Las Vegas, Nevada 89118. The notice must be postmarked within thirty (30) days after the date you first accept these Terms. Your notice must include your legal name, mailing address, email address associated with your Customer Account, and a clear statement that you opt out of the arbitration agreement. Opting out will not affect any other portion of these Terms or any other arbitration agreement between you and Spinzy.
25.14. Jury trial waiver. If for any reason a dispute proceeds in court rather than arbitration, YOU AND SPINZY WAIVE ANY RIGHT TO A JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW.
25.15. Governing law and court venue. These Terms, the Platform, and the relationship between you and Spinzy are governed by the laws of the State of Nevada and applicable federal law, without regard to conflict of law principles, except that the Federal Arbitration Act governs arbitration. Subject to this Section, any court proceeding that is not subject to arbitration must be brought exclusively in the state or federal courts located in Clark County, Nevada, unless applicable law requires otherwise.
25.16. One-year limitations period. To the maximum extent permitted by law, any claim or cause of action arising out of or relating to these Terms or the Platform must be filed within one (1) year after the claim accrues, or it will be permanently barred.
25.17. If any portion of this Section is found unenforceable, the unenforceable portion will be severed or modified to the minimum extent necessary, and the remaining portions will remain in effect, except that if the class action waiver is found unenforceable as to a claim, either party may elect to have the entire arbitration agreement deemed void as to that claim.
25.18. This Section survives termination of these Terms and your Customer Account.
26. General Legal Terms
26.1. Entire agreement. These Terms and incorporated policies and rules constitute the entire agreement between you and Spinzy regarding the Platform and supersede all prior or contemporaneous communications, understandings, and agreements regarding the Platform.
26.2. Assignment. You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without Spinzy's prior written consent. Spinzy may assign, transfer, delegate, or sublicense its rights and obligations under these Terms, in whole or in part, without notice to you, including in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or change of control.
26.3. Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified or severed to the minimum extent necessary to make the Terms enforceable.
26.4. No waiver. Spinzy's failure to enforce any provision of these Terms does not waive that provision or any other provision. Any waiver must be in writing and signed by an authorized Spinzy representative.
26.5. Force majeure. Spinzy will not be liable for any failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, fire, flood, earthquake, hurricane, weather, pandemic, epidemic, war, terrorism, civil unrest, labor disputes, power outage, internet failure, telecommunications failure, cyberattack, data breach, malware, payment processor failure, bank failure, game provider failure, regulatory action, government action, or changes in law.
26.6. Independent contractors. Nothing in these Terms creates any partnership, joint venture, employment, agency, fiduciary, trust, or franchise relationship between you and Spinzy.
26.7. No third-party beneficiaries. These Terms do not create rights for any third party except Spinzy affiliates, service providers, licensors, game providers, Payment Administration Agents, and other protected parties who may enforce provisions intended for their benefit.
26.8. Survival. Sections relating to payments, chargebacks, redemptions, taxes, account investigations, intellectual property, user content licenses, disclaimers, limitation of liability, indemnity, dispute resolution, notices, and any provisions that by their nature should survive will survive termination.
26.9. English language. The English version of these Terms controls. Any translation is provided for convenience only and has no legal effect if it conflicts with the English version.
26.10. Headings. Headings are for convenience only and do not affect interpretation.
26.11. Construction. The words "including" and "includes" mean "including without limitation." The word "or" is not exclusive. References to laws include amendments and successor laws. Singular words include plural words and vice versa.
26.12. California consumer notice. Under California Civil Code Section 1789.3, California consumers may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 N. Market Blvd., Suite N-112, Sacramento, California 95834, or by telephone at 1-800-952-5210. This notice does not mean that California residents or persons located in California are eligible to use restricted Spinzy features.
26.13. Export control. You may not access, use, export, re-export, or transfer the Platform in violation of U.S. export control, sanctions, or trade laws.
27. Notices and Contact Information
27.1. Customer support and complaints: support@spinzy.ai.
27.2. Legal notices to Spinzy must be sent in writing to: Kaifai LLC d/b/a Spinzy, Attn: Legal Notices, 5725 S Valley View Boulevard, Suite 7A, Las Vegas, Nevada 89118. A copy may also be emailed to support@spinzy.ai, but email alone is not sufficient for legal notices unless Spinzy expressly confirms receipt and acceptance of legal notice by email.
27.3. Arbitration opt-out notices must be sent to: Kaifai LLC d/b/a Spinzy, Attn: Arbitration Opt-Out, 5725 S Valley View Boulevard, Suite 7A, Las Vegas, Nevada 89118.
27.4. Notices to you may be provided by email to the address associated with your Customer Account, in-platform notice, website posting, push notification, or other reasonable method. Notices are effective when sent, posted, or otherwise made available, unless applicable law requires otherwise.
27.5. Please visit https://spinzy.ai regularly for updates to these Terms and related policies.
[End of Terms and Conditions]