Privacy Policy

How Spinzy collects, uses, discloses, retains, and protects personal information

Last Updated: Aug 4, 2026

Kai Fai LLC d/b/a Spinzy respects your privacy. This Privacy Policy applies to spinzy.ai and each related service that links to it (collectively, the Platform), including visitors, registered customers, players, and other individuals who interact with the Platform. Capitalized terms not defined here have the meanings in the Terms and Conditions or Official Rules.

1. Information We Collect

Identity and account information, including legal name, username, date of birth, email, telephone number, address, account credentials, preferences, and account status.

Verification and compliance information, including government identification, selfie or liveness results, proof of address, tax information, source-of-funds information, sanctions-screening results, and KYC or AML records.

Payment and transaction information, including payment-method type, tokenized identifiers, billing details, purchases, chargebacks, reversals, and payment-ownership results.

Gameplay and promotional information, including Gold Coin and Sweep Coin activity, game history, bonuses, referrals, AMOE activity, wallet events, and Prize Redemption requests.

Technical information, including IP address, device and browser data, cookies, login history, geolocation, fraud signals, session activity, and Platform usage.

Communications, including support requests, complaints, chats, recorded calls where permitted, reviews, submissions, responsible-play requests, and SMS consent and opt-out records.

2. Sources of Information

We collect information directly from you, automatically through the Platform, and from payment processors, identity and geolocation providers, game providers, security vendors, analytics and support providers, referral partners, public records, sanctions lists, and lawful government sources.

3. How We Use Information

• Create, authenticate, secure, and administer accounts.

• Provide games, Standard Play, Promotional Play, promotions, AMOE processes, and support.

• Process Gold Coin purchases and review Prize Redemption requests.

• Verify identity, age, location, account ownership, payment ownership, eligibility, and one-account compliance.

• Conduct KYC, AML, sanctions, tax, geolocation, fraud, security, source-of-funds, and risk reviews.

• Detect duplicate accounts, bots, VPNs, proxies, account sharing, chargebacks, bonus abuse, and prohibited conduct.

• Administer responsible-play tools and self-exclusion restrictions.

• Send permitted transaction, security, support, policy, and marketing communications; document messaging consent; and process HELP and opt-out requests.

• Comply with law, enforce Platform rules, resolve disputes, and protect Spinzy and its users.

4. Redemption Related Processing

We process account, transaction, gameplay, payment, identity, device, and location information to determine whether a Prize Redemption request meets the Terms and Conditions, Official Rules, and Cashout and Redemption Policy. For Standard Games, the associated qualifying balance must reach at least three times the applicable Package SC Amount. The calculation uses the stated SC amount included with the Qualifying Gold Coin Package, not its price; discounts, coupons, and promotional prices do not reduce the threshold.

Promotional Free-Play Credits are not directly redeemable. Reaching 100 Promotional Free-Play Credits qualifies a player for exactly 15 Promotional Bonus SC in the wallet; a balance below 100 earns no award and any amount above 100 does not increase the award. The 15 SC award has a 45 SC Standard Game threshold and remains subject to the 50 SC minimum Prize Redemption request. If loaded into a Platform Game, its minimum cashout is 60 SC and maximum eligible return is 150 SC. We process source records to apply these and other disclosed requirements.

5. Cookies and Tracking

We and our providers use cookies, pixels, SDKs, local storage, session storage, and similar technologies for authentication, preferences, analytics, performance, fraud prevention, security, and permitted advertising. Blocking required cookies may prevent login, payment, gameplay, geolocation, or redemption features from working. Where legally required, Spinzy honors recognized opt-out preference signals such as Global Privacy Control.

6. How We Disclose Information

• Hosting, cloud, security, analytics, communications, and support providers.

• Payment processors, banks, wallet providers, payout providers, and payment administration agents.

• Identity, age, KYC, AML, sanctions, fraud, tax, device-intelligence, and geolocation providers.

• Game, Platform, referral, marketing, and social-media partners where permitted.

• Professional advisers, regulators, courts, law enforcement, tax authorities, and transaction parties.

Mobile Information and SMS Consent. Spinzy does not sell, rent, or share mobile telephone numbers, SMS-consent records, or SMS opt-in information with third parties or affiliates for their own marketing purposes. We disclose this information only to carriers, messaging platforms, and service providers as necessary to operate, support, secure, and administer the messaging program; comply with law; prevent fraud; and process opt-in, HELP, and opt-out requests.

7. Sale and Targeted Advertising

Spinzy does not sell personal information for money. Certain advertising or analytics disclosures may be considered a sale, sharing, or targeted advertising under some state laws. Where applicable, you may opt out by contacting legal@spinzy.ai. Spinzy does not knowingly sell or share the personal information of minors.

8. Retention and Security

We retain information as reasonably necessary for account administration, transactions, KYC and AML compliance, fraud prevention, tax and legal obligations, responsible-play restrictions, disputes, enforcement, and documented messaging consent. We use reasonable administrative, technical, and physical safeguards, but no online system is completely secure. Keep credentials confidential and promptly report suspected compromise.

9. Your Privacy Rights

Depending on applicable law, you may request access, correction, deletion, portability, confirmation of processing, or opt out of sale, sharing, targeted advertising, or certain profiling. You may limit certain sensitive-information uses, withdraw consent, or appeal a decision where applicable. Submit requests to legal@spinzy.ai or support@spinzy.ai with the subject Privacy Request. We may verify identity and authority before acting.

10. Email Marketing Communications

You may choose to receive promotional emails from Spinzy about bonuses, promotions, new games, rewards, and special offers. Email marketing consent is optional, is not a condition of registration, purchase, no-purchase participation, Platform use, or Prize Redemption, and may be withdrawn at any time. You may unsubscribe using the link included in a marketing email. We may retain records of your consent and opt-out so we can honor your preferences. Unsubscribing from marketing emails does not prevent us from sending permitted security, transaction, support, legal, or account administration messages.

11. SMS and Marketing Communications

Spinzy sends recurring promotional text messages only with consent required by applicable law. Providing a phone number alone is not consent. Promotional consent is voluntary, not a condition of registration, purchase, no-purchase participation, Platform use, or Prize Redemption, and applies only to the Spinzy messaging program described when consent is provided. Message frequency varies and message and data rates may apply.

Reply STOP to opt out. We also honor reasonable clear opt-out requests such as CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, or OPT OUT where applicable. Reply HELP or contact support@spinzy.ai for assistance. We may retain records of consent, disclosures, campaigns, technical information, and later HELP or opt-out requests. You may unsubscribe from marketing emails through the unsubscribe link. Marketing opt-outs do not prevent permitted security, transaction, support, legal, or administration messages.

12. Age and Territory

The Platform is not directed to minors. Users must be at least 18 years old and the legal age of majority in their jurisdiction. The Platform is intended only for eligible users in permitted U.S. territories. Access to a webpage does not establish eligibility.

13. Third Parties and Changes

Independent third-party services are governed by their own privacy policies. We may update this Policy and provide additional notice of material changes where required. The date at the top identifies when this Privacy Policy was last updated.

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