Refund Policy
Last Updated: June 2026
This Refund Policy explains when Spinzy may consider a refund for a Gold Coin purchase. It applies to Kai Fai LLC, doing business as Spinzy, and the services offered at spinzy.ai. By creating an account, purchasing Gold Coins, or using the platform, you agree to this Policy, the Terms and Conditions, Privacy Policy, Cashout and Redemption Policy, Official Rules, and other applicable policies.
1. Gold Coin Purchases
Gold Coins (GC) are virtual entertainment credits for social and entertainment play. They are delivered digitally after successful payment and are not redeemable for cash, prizes, cash equivalents, or anything of monetary value. Once Gold Coins are successfully credited to an account, the purchase is complete. Unless required by applicable law or approved under this Policy, Gold Coin purchases are final and non-refundable.
2. Limited Refund Eligibility
Spinzy may consider a refund only in the following circumstances:
A duplicate charge caused by a payment-processing error.
An unauthorized transaction resulting from a verified account compromise.
A technical failure that prevents purchased Gold Coins from being successfully delivered.
A refund required by applicable law.
Approval is not automatic. Spinzy reviews each request using available transaction, account, payment, and security records.
3. Refund Request Procedure
Submit a request within seven calendar days after the original transaction by emailing support@spinzy.ai. Please include:
Full legal name and Spinzy username.
Registered account email address.
Purchase date and approximate time.
Transaction amount and transaction ID, if available.
Last four digits of the payment method only.
A clear explanation of the reason for the request and any relevant supporting information.
Do not send passwords, full card numbers, full bank-account details, cryptocurrency private keys, or unrequested identity documents by ordinary email. Requests are generally reviewed within five to seven Business Days. If approved, a refund will be issued to the original payment method whenever reasonably practicable.
4. Purchases That Are Not Refundable
Except where required by law or approved under Section 2, Spinzy will not provide refunds for:
Gold Coins successfully delivered to the account.
Gold Coins that have been used in gameplay.
Dissatisfaction with gameplay results or a game outcome.
Failure to meet Prize Redemption, verification, eligibility, Standard Game, Platform Game, or other disclosed requirements.
Requests submitted more than seven calendar days after the original transaction.
Activity involving a violation of the Terms and Conditions, Official Rules, or applicable platform policies.
5. Sweep Coins and Promotional Value
Sweep Coins (SC) are promotional entries. They are not sold, legal tender, currency, deposits, stored value, or bank-account balances. Eligible Gold Coin packages may include promotional SC at no additional cost, and eligible players may obtain SC without purchase through the Alternative Method of Entry described in the Official Rules. Promotional Bonus SC, AMOE SC, Free Plays, referral awards, daily rewards, free spins, missions, and similar promotional value are not purchases and are not refundable.
Prize Redemption eligibility, including the minimum request amount, applicable Standard Game or Platform Game requirements, source tracking, identity verification, and any applicable limits, is governed by the Cashout and Redemption Policy and Official Rules.
6. Chargebacks and Payment Reversals
If a Gold Coin purchase is refunded, reversed, disputed, charged back, or reasonably suspected to be unauthorized, Spinzy may remove associated GC and SC, reverse related winnings, place a hold on a pending Prize Redemption, or restrict the account to the extent permitted by applicable law and the governing policies. Players should contact support before submitting a payment dispute whenever possible so the issue can be reviewed promptly.
7. Security and Fraud Review
Spinzy may request reasonable information to verify a refund request and protect players and platform integrity. Requests may be delayed, adjusted, or denied where records indicate payment disputes, account takeover, duplicate accounts, account sharing, identity mismatch, prohibited location activity, fraud, abuse, altered or inconsistent documents, or other policy violations.
Players are responsible for protecting their account credentials and must report suspected unauthorized activity to support@spinzy.ai as soon as possible.
8. Policy Changes
Spinzy may update this Policy prospectively for legal, security, compliance, payment-provider, or operational reasons. Material changes will be posted with an updated effective date. Changes will not be applied retroactively to completed purchases except as required by law or to address fraud, unauthorized activity, or a manifest error.
Contact Information
Legal Business Name: KAIFAI, LLC
Website: https://spinzy.ai
Support Email: support@spinzy.ai
Legal Email: legal@spinzy.ai
Phone: (682) 466-7284